Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named a New Jersey Top Workplace and Top Workplaces Culture Award!

We are currently searching for a Client Success Manager I to complement our Client Success Department. The Client Success Manager I is responsible for driving revenue and reducing churn for existing clients utilizing MSI’s suite of software and services. The Client Success Manager I will build trusting relationships with a book of key clients to ensure that they are using the software efficiently for their business and driving revenue for the company.

This is a remote role. 

Primary Objectives:

• Assumes ownership of the client relationship within the SMB segment, serving as primary point of contact while building trust and understanding of clients’ businesses
• Manages a revenue-based book of business, tracking recurring revenue goals and quotas, churn, and software adoption
• Performs proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developments
• Identifies opportunities to expand recurring revenue through cross-selling and up-selling
• Proactively monitors activity of current customers for signals that require outreach, escalation, or churn
• Coordinates and manages client contract renewal process
• Drives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of a customer
• Attends internal trainings on new offerings to maintain knowledge of current product offerings
• Takes on new responsibilities when assigned by senior Client Success personnel
• Coordinates with clients participating in beta projects to ensure feedback is communicated efficiently to Product and Development teams

Requirements:

• BS/BA degree preferred
• Previous experience in a Customer Success, Account Manager, or Professional Services role, preferably within a SaaS organization
• Knowledge of general Customer Success processes
• Excellent communication and interpersonal skills
• High computer literacy and ability to learn new software
• Completion of basic MSI training curriculum

We Offer:

• Comprehensive subsidized benefits package including medical, dental and vision
• 401k with matching contribution
• Life insurance
• Long-Term and Short-Term Disability
• 3 weeks of vacation
• 10 paid holidays