Client Marketing Manager (SaaS)
Remote
Full Time
Mid Level
Millennium System International is an exciting and dynamic software company based in Parsippany, New Jersey. The company has built a reputation for producing high-quality, award-winning applications for the Salon, Spa and Clinic Industries since 1987. Its commitment to delivering excellent customer service has contributed to its ongoing success.
We are currently searching for a Client Marketing Manager to complement our Client Success Department. This is an exciting opportunity and is a new position! The Client Marketing Manager is responsible for building a prospecting funnel to aid in driving revenue across the existing client base leveraging MSI’s suite of software and services. The Client Marketing Manager will work alongside the Client Account Executive to drive the cross-sell and upsell motion to ensure clients are getting the most utilization of the software and in turn driving revenue for the company.
MUST BE AUTHORIZED TO WORK IN U.S.
Primary Objectives.
We Offer:
We are currently searching for a Client Marketing Manager to complement our Client Success Department. This is an exciting opportunity and is a new position! The Client Marketing Manager is responsible for building a prospecting funnel to aid in driving revenue across the existing client base leveraging MSI’s suite of software and services. The Client Marketing Manager will work alongside the Client Account Executive to drive the cross-sell and upsell motion to ensure clients are getting the most utilization of the software and in turn driving revenue for the company.
MUST BE AUTHORIZED TO WORK IN U.S.
Primary Objectives.
- Compose and send customer emails
- Manage a library of up-to-date customer success stories
- Manage annual/biannual/quarterly customer satisfaction surveys to drive change throughout the organization
- Develop a customer lifecycle campaign program and work with Client Account Executive and Client Success Operations to implement
- Create special marketing content for account management/customer success to aid in client advocacy and expansion and help eliminate at-risk customers
- Target happy customers for upsell, cross-sell, and advocacy opportunities
- Provide product feedback given to the Product Management team
- BS/BA degree preferred with emphasis on communications, marketing, and business
- Technical knowledge of the latest digital marketing tools and channels (i.e. Pardot, Salesforce, Hubspot), including Customer Relationship Management platforms and marketing automation platforms
- Previous Customer Service, Customer Success, or Account Management experience, preferably within a SaaS organization
- Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
- Ability to write effective copy is a necessity; graphic design capabilities are a plus
- Familiarity with B2C marketing, lead generation, and sales processes
- Knowledge of general Customer Success processes
- Excellent communication and interpersonal skills
- High computer literacy and ability to learn new software
- Completion of basic MSI training curriculum
We Offer:
- Comprehensive subsidized benefits package including medical, dental and vision
- 401k with matching contribution
- Life insurance
- Long-Term Disability
- PTO
- 10 paid holidays
- Base Salary + Monthly & Quarterly Spiffs
- An opportunity to work at a New Jersey Top Workplace!
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